According to a notice seen by some journalists and outlets, subscribers of MTN, the largest telecom provider in Nigeria, may Reuters and others said that a rise in insecurity challenges in Nigeria would likely disrupt MTN’s service, citing an disruption in the West African nation. service reps. Nigerians have had to battle kidnappings, clashes between farmers and herders, mass abductions of students, and armed robberies throughout this .
“Sadly, we must inform you that with the rising insecurity in different parts of Nigeria, service delivery to your organization may be impacted in the days. In some cases, our technical support team may be unable to get to your site and achieve optimum turnaround time in fault management as quickly as possible,” MTN MTN didn’t immediately respond to a request for comment. said in the message.
When MTN Nigeria published its financial report for Q1 2021, it showed as data revenue grew by 43% year-on-year to N106 billion ($257 million), contributing to 28% of its total revenue.
Data revenue growth was propelled by a 21% year-on-year jump from inactive data subscribers to 32.5 million and a 27% year-on-year increase in smartphone penetration to 36.3 million. These numbers reflect MTN’s dominance in Nigeria. Per data from the Nigerian Communications Commission (NCC), the telecom operator is responsible for 43% of Nigeria’s subscribers and 38% of the country’s mobile subscribers.
Like most network providers in the country, MTN’s services have been a tale of excellent and subpar experiences. However, Nigerians who spoke with TechCrunch have largely witnessed the latter these past few weeks following the government’s and subsequent fears of internet restriction.
Reports from seem to corroborate Reuters, albeit for a different reason: a union’s nationwide strike against all network providers. The league PTECSSAN (Private Telecommunications and Communications Senior Staff Association of Nigeria), comprising senior telecommunications staff in the country, announced that it would embark on a three-day industrial and casualization.”
PTECSSAN accused telecommunications companies in Nigeria of several reasons in a statement. First, breaching freedom of association and right of workers to organize; victimization of union members; poor and discriminatory remuneration. that telecom operators abused expatriate quotas, practiced intimidation, and harassed and verbally assaulted employees, among other anti-labor practices.
Several MTN customer contacted were unaware of or refuted the previous message. “We’re not going to have such network glitches,” one said. “Kindly be aware that we dont have any information on any days. Once we have any information about that, we’ll as possible,” another agent responded.