Editor’s note: It’s more complicated than ever for colleges to fill their incoming classes, but somethat challenge with creativity. In , we’ll spotlight innovative tactics colleges use to cut through the noise and reach prospective students throughout recruitment and enrollment.
Video-sharing platform TikTok’s dance routines, lip-sync, and pranks made it a popular escape from unrelenting news about the pandemic. But the app’s popularity poses a question for colleges: Should they even be on the platform? Daniella Nordin, marketing directormStoner, the answer depends on whom you ask.
“Higher ed marketers would tell you that colleges and institutions should be on TikTok,” she said. “And Iwould tell you that it is inauthentic and it’s not a space for colleges and universities to be.”
Nordin said colleges risk trying too hard to be seen as cool or hip on TikTok. Still, she believes colleges can carve out a place on the platform that helps build their brand — if they have the right strategy.
She said that colleges should focus on content that performs well on TikTok, such as how-to videos or those that feature. Some institutions appeared to have cracked the code, racking up views on videos that showcase their campus or explain steps in the enrollment process.
Syracuse University, which enrolls about 23,000 students,student-produced over the spring term that show their day-to-day lives on the New York campus. In one, a student trudges through the cold to grab Starbucks, hits the campus gym, and even gets .
This type of video helps viewers get a firsthand look at student life, Jonah Restuccia, Syracuse’s manager ofstrategy, said in an email.
And the platform has also helped the university reachduring the pandemic. “With students not able to visit campus and longing for what life looked like on campus, TikTok was huge for us in communicating that vision,” Restuccia said.
The university’s social media team comprises aand six student ambassadors who aim to create content that resonates with its target audience.
Althoughwith TikTok content, Nordin sees the platform more to build brand awareness than as a recruiting opportunity.
Admission officers have often overestimated the extent to which teens parse colleges’ official social media accounts during the application and enrollment process, according tofrom Chegg Enrollment Services and mStoner. Although the survey predated TikTok’s rise in the U.S., it also found most students never or rarely use social such as Twitter, Instagram, or Snapchat for college research. Still, TikTok offers an opportunity to reach thousands of viewers.
One Syracuse video with more than 100,000 viewsto a remix of Jefferson Airplane’s “Somebody to Love.” Another one of its pokes fun at the university’s at-times frigid climate.
And it could provide a way to help students through the admissions process. Austin Peay State University, a Tennessee institution that enrolls around 11,000 students, has uploaded videos explaining students’ stepsregister or .
Theguides or ambassadors. Officials running the account hope that if a student follows the Austin Peay TikTok account and comes to campus for orientation, they will immediately in the clips.
“We want that connection to be built early,” said Alejandro Herrera, associate director of admissions. The college also ensures its content is relevant to a younger audience by showing its. “If they don’t understand it here,” Herrera said, “why would we put out the content?”