Facebook is fighting to keep WhatsApp users from migrating to Signal

by Joseph K. Clark

Since the controversial WhatsApp policy update about sharing user data with Facebook was announced, the backlash has been furious. Despite all that negative feedback, the social media titan is not backing down and has set a deadline of May 15 to either accept it or lose access to your WhatsApp account. What followed was a migration of users, with Signal and Telegram being the prime beneficiaries. Facebook and Signal are now publicly duking it out over Instagram ads that look at Facebook’s not-so-stellar reputation around user privacy

Why are Facebook and Signal feuding?

So, Signal says it wanted to run some ads on Instagram highlighting the vast amount of data that Facebook collects and then sells to advertising partners. “Companies like Facebook aren’t building technology for you; they’re building technology for your data. They collect everything they can from FB, Instagram, and WhatsApp to sell visibility into people and their lives,” the company said in its blog post. Here are some of the ads:

However, Facebook rejected the ads and shut down Signal’s Instagram account. If you’re missing the bigger picture, Facebook owns both Instagram and WhatsApp. Going further, Signal shared a screenshot saying its ad account was disabled. It is worth noting here the image background shows March as the month when all this drama unfolded. 


Facebook retorts that this was a stunt

Facebook’s response: pic.twitter.com/xhPTVfmLBQ

— Alex Kantrowitz (@Kantrowitz) May 5, 2021

Facebook, on the other hand, has challenged Signal’s claim. Spokesperson Joe Osborne mentioned that the screenshots date back to March and that the account was disabled over an unrelated payment issue. Osborne subsequently noted that Facebook did not reject the ads and that Signal never intended to run these ads on Instagram in the first place. 

2/2: The ads were never rejected, as Signal never set them to run. Since early March, the ad account has been available, and the ads that don’t violate our policies could have run since then.

— Joe Osborne (@joeosborne) May 5, 2021

Not one to back off, Signal counters that it tried to go live with those ads, but they were rejected, and the account was subsequently disabled. Signal also shared another screenshot which shows that the ad account’s activity has been restricted. 

Who’s speaking the truth?

We did try to run these. The ads were rejected, and Facebook disabled our ad account. These are actual screenshots, as Facebook should know. pic.twitter.com/6ZKiA6nr2e

— Signal (@signalapp) May 5, 2021

We’ve seen that concluding who is speaking the truth here is not easy. Signal has been proactively advertising its service as the pro-privacy alternative to WhatsApp, even adding more features to its app to lure new users. On the other hand, Facebook has been trying to reason that its policy change won’t affect your regular conversations as they remain end-to-end encrypted and that your data will only be shared if users interact with a WhatsApp business account.

Here’s the big picture Facebook is more than willing to sell visibility into people’s lives: Signal

WhatsApp is the most popular instant messaging service globally, with over two billion monthly active users. But Facebook has bigger ambitions from the platform, which it acquired for a cool $19 billion. Aside from turning it into a marketplace where you can interact with a business and buy products/services quickly, the company also has a peer-to-peer payment service to facilitate transactions.

Interestingly, India and Brazil are two of the biggest markets for WhatsApp. Whatsapp Pay (or WhatsApp Payments) has received the green light in Brazil after a lengthy regulatory investigation and is awaiting a broader rollout in India. On the other hand, Signal is dipping its toes in the world of peer-to-payments in cryptocurrencies.

Was this entire Instagram ad rollercoaster a PR stunt by Signal to again bring Facebook under the privacy scanner, especially as the May 15 deadline looms? We don’t know yet. But Facebook is not taking this incident lightly, especially when the challenge comes from a platform that can steal its audience with the promise of a more secure communications experience. If users lose trust in the privacy offered by WhatsApp and jump to other platforms such as Telegram – and, of course, Signal – it would also mean losing a huge opportunity from the whole ‘WhatsApp Business’ and payment service ambitions.

Of course, Facebook is breaking its promise of always keeping WhatsApp free and protecting user data, but there is a whole pattern to such behavior. My colleague Adam Z. Lein argues in this article that be it WhatsApp, Signal, or Telegram; you should always read between the fine lines and stop being naive about such changes.

Nadeem Sarwar

I’ve been writing about consumer technology for over three years now, having worked with names such as NDTV and Beebom in the past. Aside from covering the latest news, I’ve reviewed my fair share of devices ranging from smartphones and laptops to smart home devices. I have also interviewed tech execs and appeared as a host in YouTube videos talking about the latest and greatest gadgets.

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